Customer Testimonials

I used Precision Auto for the first time this week. WOW! What a great experience. Everyone was extremely kind, professional and the place was spotless. The work they performed was explained in detail to me. I appreciated time they took with me. I will definitely be going back there for all of my repairs and maintenance.

Going to the auto mechanic is normally like going to the dentist! Nobody wants to do it! The experience at Precision Auto is pure professionalism. They continue to add to their customer communication capabilities. I received the most detailed report of my car’s health with pictures and explanations. I have never received that from BMW or Mercedes service facilities. The staff is also the most courteous and well-trained people that you will ever work with!

The people were great, pointed out items suggesting different ways to handle each. The work performed was excellent! Highly recommend Precision Auto

The team at Precision Auto is stellar. I have been going there since the 1980’s, and very much appreciate their investment in people, training, tools, equipment, and operational systems. My cars are older than most, but I have huge confidence in their maintenance and stability, thanks to the team at Precision Auto.

I was traveling from Connecticut when I needed emergency repair. The folks at Precision Auto diagnosed the problem, got the needed parts and had me on my way in a couple of days. They explained what had happened and reassured me that the car was in good shape for the return trip. I was able to enjoy my visit with family in Germantown and get back home with no further problems. I highly recommend this shop for anyone looking for trustworthy, thorough car care and repair.

We brought our Highlander Hybrid to Precision Auto for the first time this week after more than ten years of using the services of the Toyota dealership in Bethesda. Our primary reason for initially using the dealership is that they offer a two year deal on oil changes with the purchase of a new vehicle. However, after that time, they basically rob you blind with all of the extraneous services and fees they charge. Even worse, despite the fact that I ALWAYS scheduled an appointment for servic… Read More

I had a flat tire on Friday afternoon. After roadside assistance helped me out on 270, Precision Auto was able to order and install 2 new tires before the end of the day! I am so grateful to have these guys in my life. They always come through for me.

Having recently purchased a 2019 Honda from Precision Auto Sales we are happy to share that it is an ideal place to buy a car. Customers are treated very well, just as in the repair shop. Browsing cars on the lot, seeking answers to make informed decisions, and being guided through the purchasing process feels like being accompanied by well known neighbors who want the best for you. Bud and his team put just as much care and attention in the cars they sell as they do in the customers they ser… Read More

Precision Auto is the best! My husband and I have been going to them for years. I dropped my car off at 8:15 in the morning for an oil change and to fix a noise issue with my car. Within an hour, they had texted me an inspection report for me to review. I authorized the work I wanted done and my car was ready by 3 in the afternoon. I corresponded with Mario on my most recent visit, but all the staff there are super friendly and courteous. They know what they are doing and are so fast an… Read More

Holy cow! I have never had such a wonderful customer service experience. Every one was so friendly and professional. I was referred here by a coworker and I’m definitely coming back here first for all future car maintenance needs. Exceptional job Precision Auto team!

Having recently purchased a 2019 Honda from Precision Auto Sales we are happy to share that it is an ideal place to buy a car. Customers are treated very well, just as in the repair shop. Browsing cars on the lot, seeking answers to make informed decisions, and being guided through the purchasing process feels like being accompanied by well known neighbors who want the best for you. Bud and his team put just as much care and attention in the cars they sell as they do in the customers they ser… Read More

We’ve been happily servicing our car at Precision for 4 years so when we needed to do a quick sale, it was a no-brainer to get an appraisal from them. They already have all the maintenance records. We got a great offer, everything went smooth, and we were so pleased to keep our business local. Genuinely great people at Precision. Would not hesitate to recommend to others, both the mechanic and car sales side. The customer shuttle service is fantastic – employees are always nice and helpf… Read More

Went due to a flat tire. Every employee was friendly and professional. Front desk guy was really nice and directed me to order tire from Tire Rack, which was going to take a day to receive the tire. Got a ride home with a complimentary ride. Driver was friendly and was pleasant. Next day, got a text saying they just received the tire and they will be installing. Once the work was done, got a phone call from Bobby the manager explaining what they did in addition to report on car condition by t… Read More

I would highly recommend Precision auto. They have a seemless process which made it clear exactly when my car would be ready and the service that was performed. Their staff was very friendly and professional. The shop was clean and tidy. I had 2 cars inspected here and they were both done quickly and thoroughly. I received photos of all inspection points and any concerns.

I dropped my car that was overheating off yesterday. The staff was very nice and helpful. They were not able to get to my car today so I had a AAA tow truck come pick it up and again the staff was very helpful. Over all they appear to be overly busy but very helpful. I would bring my car back if circumstances brought near them.

I wish I had known about this place a long time ago because I wouldve bought all my cars from here. The costumer service is truly OUTSTANDING. Andy and his dad are the best . It was my first stress free experience of buying a car lol. It’s been two months since I bought the car from them and it runs flawless.

This location is family owned/operated. From the time I walked in the door to the time I left, I was treated as a valued customer. I definitely recommend this location. Couldn’t ask for a better group of people to service and handle your car needs.

I really appreciate the kindness every person shows every time I have gone there. I also appreciate how they take their time to explain the suggested services my car needed. The shuttle service is very helpful and I am happy to have found a mechanic place like this!

I always know that my vehicle is going to get a thorough checkup when I bring it in. I am confident that everything that needs to be done is taken care of. A great family business!!

Had to get a state inspection after moving from DC. Very easy to schedule an appointment, drop off my car, and return the rental car I used in the interim. G and the crew were very helpful, their report was thorough and informative, and Andy was kind enough to help me return my rental even though I showed up just as he was locking up. I’d been quoted lower rates to get an inspection done, but given they went above and beyond with customer service, it was worth an extra few bucks to work with … Read More

I brought my potential new used car in for a pre-sale inspection. They found a rather significant problem that the dealer did not disclose. They saved me a lot of heartache and when i found another car I felt comfortable know that they had give it a thumbs up. I have had maintenance and repair on my other cars and always felt that i was being treated fairly and professionally.

Awesome experience. Highly recommend. Used the courtesy vehicle to go to and from work. Comprehensive report and welcoming staff. Texted when the vehicle was complete which was very helpful.

Great service on vehicle but it’s beginning to get a bit pricey. Love the occasional gift card. I think they should consider complimentary car wash after spending a certain amount.

Precision Auto is the best auto shop I have ever had the experience of using. The staff is very professional and highly skilled. I was kept informed via text with photos through every step of the work and inspection on my car. The reception area, shop area and exterior of the building are pristine. They even have flowers planted in pots to welcome customers! I was treated politely and respectfully by every member of the staff. The shuttle ride that they provide is another reason I get al… Read More

I always know that my vehicle is going to get a thorough checkup when I bring it in. I am confident that everything that needs to be done is taken care of. A great family business!! The door-to-door pick up and delivery service is amazing and very much appreciated!!

I recently brought in my car for a general maintenance check and I couldn’t have been more impressed. The team at Precision Auto is professional, on time and detailed. The technology they offer to show you the details of your car makes the process so much easier to understand, which makes it easy to trust your car in their hands. This was my first experience with Precision Auto and I will be sure to go back.

I had a car recently inspected and have truly never experienced such an enjoyable time at a garage. The staff members were polite and friendly but not in an overly-business / salesmen sort of way, it felt genuine. The shop was incredibly clean, something I have only seen at private shops. I like to do car work on my own as I enjoy working on cars, but without a doubt if I need a garage to do work for me, then I WILL drive the extra distance and pay more money to have this service again in the… Read More

Absolutely wonderful service! P.A. has worked on our cars for over 10 years now. The service is always top notch 👌 friendly staff and convenient pick-up and drop off are among the things that keep me a customer for life.

Staff was exceptionally professional, they’ve earned every scrap of the rating they have. It took most of the day for them to finish my inspection, but I was given a free courtesy shuttle to and from work and my car was in excellent shape when I got it back. I will definitely return the next time I need maintenance.

Everyone I have encountered at Precision has always been courteous, professional, and genuine. They take pride in their work and keep you in the loop with estimates and pictures(even if you don’t know what you’re looking at). Brinda is fantastic and clearly the glue that keeps the operation running smoothly. Bobby went out of his way to control the costs for me. Great service makes a hefty bill much less painful. Thanks Precision!

I have been using Precision Auto pretty much since I moved to Germantown in 2006. I was looking for a local mechanic. They were close so I gave them a shot. I have never been disappointed. I get high quality work that I feel is honestly done. Everyone is friendly and they go above and beyond, as far as I am concerned. I like that they will tell me what does not need work, what I should keep an eye on, what can wait and what needs work very soon or NOW, and I believe them. Whenever I ha… Read More

I called and scheduled an appointment for a new state inspection on a referral from a friend. The appointment making was smooth and easy. I dropped off the car and the process was simple, and the technician friendly greeted me. I was informed of the process and what they would do to inform me of the inspection results. The results came in early and as promised. I reviewed the results online and called to have some minor work done unrelated to the state inspection. The pricing was reason… Read More

Buckle up – this is going to be a long one! Precision Auto is hands down the best shop I’ve EVER taken my vehicle. They were so thorough and answered all my questions. Brenda was so personable, kind and patient with me. I really appreciated it! Andy was also so nice and didn’t rush me or make me feel dumb for all the questions I had. I love that they gave me all the best options and were honest with me about the services I needed and didn’t need. I really appreciate them following up with me … Read More

I had an unexpected issue with my car this week and wanted to bring it somewhere close by for repairs. Precision Auto had great reviews, and I learned that the high ratings are well-deserved! The staff is friendly, professional, and honest. They examine your car in full and prepare a report detailing multiple aspects of your vehicle’s current condition, including photos. All of this is reviewed with you before determining which action you’d like to take. I spoke with Mario, who is fantastic a… Read More

I was a customer there today. I recently moved from another state to Maryland so I needed the “State Inspection”. I feared the worst, so my expectations were not nearly well met (in cost). This business has outstanding customer care, even through all the things we’re going through now. I called twice once to set everything up and another time to check on before/after hours dropoff/pickup. Every time I got someone immediately. Honestly everyone in this shop is so nice! I am very happy wi… Read More

In this time for a checkup and oil change. Appreciated the shuttle ride over to my athletic club, and this time, the shuttle ride back to get the car when it was finished. Everyone is very friendly and welcoming.

This was my first time bringing my car here, and I am so impressed to see the detailed report I got with pictures of my car, things that needed to get done ASAP, recommendations, and even videos that explained the reason why I needed to get the repairs done! Andy was very professional and friendly and explained in more detailed the report. My car was done in no time. I feel happy that my car was in good hands! I have never received this service in any other place where i have taken my car be… Read More

Everyone in the staff was super friendly and attentive. I was walked through everything my car needed and was explained which services were going to be performed plus some recommendations along with pictures for everything. Very pleasant and attentive experience. I really liked them!

Andy was fabulous. I have found a home for my automobile maintenance needs from now on!

I’ve recently discovered Precision Auto and after taking my Infiniti sedan there about a month ago, I decided to use them again for my Ford SUV. I had a coolant leak which required a new water pump, a very expensive, labor intensive service. A a new customer, they do an extremely detailed inspection and initial full vehicle profile that really impressed me. I do some (light maintenance items) myself, so there were components of the initial inspection that they found which I knew were just r… Read More

I bought a 2019 Chevy Tahoe in VA. Brought my Tahoe in for a Maryland inspection. Andy brought me into garage to show me some major issues under my truck. It had been in a bad accident. The dealer, must have tried to get over on me. It would have been a major expense to me, when these issue came up after the fact. I promptly took the truck back, for a full refund. I thank Andy for being so thorough. I would have been stuck with a busted up truck.

I have been coming here for 3 years now. I’m very impressed with the level of professionalism and care within the staff. All members are friendly, helpful, and pay attention to detail. Their service feedback system is great and interactive with pictures. -satisfied veteran

Great job as always! My only complaint is that we didn’t get our chip clip this time… but in all due seriousness, Precision Auto is the best place out there.

Everyone I had contact with were just so polite and friendly. I received a detailed report with photos so I knew exactly what the problems were. My car was delivered due to there not being a shuttle service and thoroughly sanitized when it arrived at my home. Just a wonderful experience all around.

They picked up my vehicle and took it to the shop, then later on emailed me the issue found. I took care of the payment online then they returned the vehicle to me that same afternoon. Outstanding service even during these trying times.

Have been using Precision Auto for many years. Staff is very personable, remember me and my car, and never try to pressure me to get any service. When you take your car in, you get a report card that let’s you know the status of systems, the recommended service times for each, and whether your car needs it. They also point out what should be fixed right away and what can wait til next time. During Covid-19, they picked up my car, following quarantine guidelines, and when I got it back, it loo… Read More

I have always taken my vehicles to the dealership for service. No more. My first experience with Precision Auto has convinced me to use them for future repairs. I have found them to be totally professional and knowledgeable about all facets of car repair. Would definitely recommend them to anyone looking for a service bay full of good mechanics!

Mario, Maria, and I forget the beautiful girl’s name who works on the computer at the front desk have excellent customer service. I am highly pleased with the thoroughness of the vehicle inspections, the details and photos explaining services, and how well everything is communicated. They balance not being pushy with not being careless perfectly. I say that because when you take your car to the dealership for maintenance, they try to throw the kitchen sink at you with their “recommended servi… Read More

I don’t write reviews often, but Precision was such a breath of fresh air. I came in for a second opinion because I was being pressured into brake repair somewhere else. Precision did a thorough inspection, took pictures and sent me a full report that was completely transparent. I wound up saving a lot of money, and they were so helpful and friendly and gave me a free ride from my house to pick up my car. I’ll no question be coming back. Thank you!!

So I just moved to Germantown not long ago and needed to find a place that could do a state inspection on my car to get it registered. I found this place online and set up an appointment. All I have to say is my first time experience with them was exceptional! The staff were all helpful, friendly, and personable. They kept me up to date the whole time on my inspection and even offered me shuttle services to go throughout my day. Definitely plan to go back!

I had some service done recently. As always, I received the best customer service experience ever! Maria and Brinda are awesome. They explain what’s being done in a concise manner. The technicians at PA are top notch. I have never had an issue with any repairs done on our cars. Take it from me, they’ll keep you car running in top shape.

The crew here are always polite and professional and never pressure me about what needs fixing with my car. My car is in good shape thanks to them. When they can’t finish the job in one day, they work it out so I can use my spare key to drive my car home and drop it off again the next morning, which is much more preferable to taking a bus. I take MARC to and from work so it’s very handy to drop my car off and walk to the Germantown station. They also have an after-hours drop box so I can retr… Read More

In the short time I’ve been here, they have been taken great care of my vehicle needs. I specifically chose Precision Auto primarily because they are eco-conscious and also because of the great ratings. They are so warm and caring, and informs me every step of the way about what’s taking place. I appreciate them and they are my “go to”.

Very friendly and helpful staff, and excellent service. Maria worked extensively to find estimates on potential repairs and helped seek the best option in getting rid of an older vehicle. Will certainly be back

The people are very friendly and they did great work on my vehicle. When I noticed a billing error after I picked up my car, they took care of it right away with no hassle. They provided overall the easiest and best vehicle service experience I’ve had in quite a while. Their Multipoint Inspection Report is the most comprehensive report I’ve received from any auto service provider.

Precision Auto has been my go-to for many years. I stopped by the shop yesterday with a very sad looking exercise ball. Andy gave new meaning to full service by pumping it up to the max. Thank you Andy and Precision Auto team.

In this time for a checkup and oil change. Appreciated the shuttle ride over to my athletic club, and this time, the shuttle ride back to get the car when it was finished. Everyone is very friendly and welcoming.

Went for an emergency tire repair in the middle of the day. The work was completed quicker than I expected, and they even put the tire back on the car at no charge. Helpful and friendly, too!

What an amazing shop. The folks there really do treat you as if you’re human, welcome, and super friendly. Brought my car in for a Maryland State Inspection and was taken care of with shuttle service, explanations, and amazing service!